The “e-Tax Office (in Polish “e-Urząd Skarbowy)” Project is co-financed by the European Regional Development Fund under the Operational Programme Digital Poland for 2014-2020, Priority Axis 2 “E-government and open government”, Measure 2.1 “High availability and quality of public e-services”. The project is implemented as a multi-stream agile programme.

The aim of the project is to develop or improve the National Revenue Administration’s online tax-related services, integrate them into a single portal, and make them quick, easy, tailored, secure and available 24/7.

The objectives of the project involve the following:

• Moving all the tax services online – the portal enables individuals and legal entities to deal with all the aspects of the tax obligations online as they can do it in physical locations or by traditional means.
• Ensuring customized user experience – services are tailored to individual needs. Relevant information is provided according to individual profiles. Tax duties are put into a personalized schedule. Tax declarations are prefilled. Individual alerting is provided.
• Building automated services – services are based on automated workflow, implementing predefined logical rules, getting relevant information from integrated backend systems, limiting manual work to a bare minimum.

The first version of e-Tax office is available online since 2021 on both desktop and mobile platforms. 

New services are developed and released in phases. The Project is planned till September 2022.

For whom

The services provided by the e-Tax office are designed for citizens, entrepreneurs, businesses and other clients such as notaries and bailiffs, and fall into five e-service groups:

• Taxpayer’s account – enabling all groups of taxpayers to manage its tax obligations, including those related to: PIT, CIT, VAT, tax on civil law transactions, inheritance and gift tax. The services are designed to support the activities such as: submitting declarations, executing online payments, managing personal data, viewing settlements and balances, receiving confirmation on a taxpayer status.
• Payer’s account – submitting declarations, payments of advances for PIT, viewing settlements and balances, reminders, a schedule.
• Attorney’s account –enabling the performance of all or selected activities by an attorney on behalf of the principal.
• Court executive officer’s account – execution of seizures by a bailiff, execution of requests for information.
• Notary’s account – accepting electronic notarial deeds, certificates of inheritance and European certificates of inheritance, submitting tax declarations.

The e-Tax office ensures single sign-on entry to National Revenue Administration’s services and provides a growing set of common services, such as electronic delivery, electronic signatures and seals, online payments, organisational accounts, attorney’s account and alerting. 

Benefits

The e-Tax office is to increase convenience and streamline tax processes for citizens and businesses. It will provide the clients with:

• Improving customer experience and reducing cost of operation at both clients’ and National Revenue Administration’s side (due to the automation of services),
• Reducing the time allocated by clients for the fulfilment of tax obligations,
• Supporting taxpayers to fulfil the tax obligations (e.g. e-PIT Pre-filled Income Tax Returns),
• Handling more matters electronically, irrespective of the place of stay,
• Reducing labour intensity and costs of information/data processing.

Your e-PIT

Pre-filled Income Tax Returns available for individuals who do not declare revenues from economic activity and special branches of agricultural production.

The taxpayer’s tax return prefilled by data collected by the revenue administration is available for a taxpayer in e-Tax Office

The generated annual tax return is automatically accepted on the expiry of submission deadline.

Advantages of Pre-filled Income Tax Returns:

• Reducing Compliance Costs for Personal Income Taxpayers
• Simplified the tax compliance procedure
• User friendly public service
• Quicker tax refund in case of a tax overpayment (max time - 45 days from sending the tax return; average time - 17 days)
• Online tax payment in the service

10 million clients used Your e-PIT in 2021.