Office for Foreigners

Prosthetic services include acrylic dentures, given the lack of at least 5 teeth in the lower or upper jaw. It is necessary to obtain a diagram with pricing for making the dentures from the dentist. Then you should obtain a written acceptance of the Head of the Office for Foreigners for covering the costs of making the dentures, which you should bring when reporting to the doctor making the dentures.

Not all dental services are performed under the medical benefits. The scope of dental treatment is determined in annex no. 1 to the Contract with the medical operator. You will be informed of the details in the doctor’s office.

Patients with pain (requiring immediate intervention) are admitted immediately, while the planned visits are realised in accordance with the determined schedule.

You should obtain an admission order to a dentist from the doctor of the centre of the Foreigners Service Team. Medical personnel determines the date and place of the visit with the medical operator Petra Medica. In the case of persons living independently within the country, the date and place of the dental visit should be determined with a consultant of a helpline of Petra Medica at the phone number: 22 112 02 06 from Monday to Friday between 8.00 and 16.00.

In order to use rehabilitation treatments, i.e. health improving treatments, it is necessary to have:

• specification of the type and number of treatments prescribed by the specialised doctor of therapeutic rehabilitation,
• specification of the envisaged treatment costs,
• admission order from the doctor from the centre for foreigners, the Foreigners Service Team, doctor of the entity realising medical services- to rehabilitation with indication to a medical facility,
• written acceptance of the Head of the Office for Foreigners for covering the costs.

Persons applying for international protection are persons eligible for using medical support, provided on the basis of the Act of 13 June 2003, on granting protection to foreigners within the territory of the Republic of Poland, but are not the insured persons, as understood by the provisions on obligatory or voluntary health insurance on the basis of the Act of 27 August 2004, on healthcare services financed from public funds.

It is necessary to remember that foreigners being subject to the procedure for granting international protection do not sustain healthcare costs.
In the case of getting an invoice in your name (e.g. from hospital), it is necessary to immediately report to the employees of the centre or contact PETRA MEDICA.

Foreigners living independently within the country, claiming benefits via postal transfer may obtain the medications prescribed by a doctor through:
1. Sending a receipt by e-mail to the address: zamowienia@petramedica.pl or
fax no. 22 740 01 51. The message should include the following data: first name, surname, contact telephone number, detailed address of residence, to which the medication will be sent. The order implementation time depends on availability of the medication in the cooperating chain of wholesalers and chemist’s.
2. purchasing medications at any chemist’s and then applying for a refund for bought medications. In order to receive the refund for bought medications, it is necessary to send the following documents to the address: Petra Medica Sp. z o.o. ul. Grochowska 166, 04-329 Warszawa:
• application with a request for a refund of medication cost, including personal data (first name, surname, address, telephone number);
• photocopy of the prescription
• invoice for the medications purchased in accordance with the provided prescription, issued to the data of the purchaser:
Petra Medica Sp. z o.o. ul. Grochowska 166, 04-329 Warszawa, NIP 113 24 63 074
• photocopy of the ID document.
Refund of the medication cost is realised via postal transfer only after obtaining a complete set of documents.
If you live in the centre for foreigners, or near the centre for foreigners or the Foreigner Service Team, you should come to the centre with a complete set of the documents.

In the case of sudden illness or a sudden decline of health condition within working days from 18:00 to 8:00 of the next day, and a whole day on Saturdays and Sundays and other statutory holidays, medical services are provided in the form of night and holiday healthcare in common medical facilities within the whole country. Night and holiday healthcare services are free of charge and provided without admission order. A list of different night and holiday healthcare facilities by a place of residence are available on a website www.petramedica.pl and on websites of regional branches of the National Health Fund. In the case of a sudden serious life and health risk, requiring immediate medical services, foreigners use the National System of the Emergency Medical Service common within the territory of the Republic of Poland. To call for a team of the National Emergency Medical Service, call the emergency number of 999 or 112.

Healthcare is provided in medical ambulatories of the centres for foreigners and in the Foreigners Service Team, ul. Taborowa 33, Warsaw. The foreigners using social assistance benefits outside the centre use healthcare provided in medical ambulatories located in the centres for foreigners and in the Foreigner Service Centre or in medical facilities of the Operator or other indicated by it.

You are entitled to medical and psychological services in particular within the scope of: specialist care, including obligatory vaccinations of children in accordance with the vaccination calendar basic medical care including mandatory vaccinations for children in accordance with the vaccination schedule, specialist medical care (consultations and specialist examinations, hospital treatment, care and nursing benefits under long-term care,, dental treatment, Emergency Medical Service in the out-hospital setting.

Medical help is provided by PETRA MEDICA Sp. z o.o., ul. Grochowska 166, 04-329 Warsaw. Helpline of PETRA MEDICA dedicated to foreigners applying for international protection – phone number 22 112 02 06.

Yes, during the procedure for international protection you have the right to use healthcare, starting from the day of reporting to the centre or – within justified circumstances related to risk to life or health – from the day of submitting the application for international protection within the territory of the Republic of Poland.