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Help for citizens of Ukraine – Helpline 19524

03.03.2022

Citizens of Ukraine, in addition to the necessary support in terms of place of residence, food or health care, also need access to information about the possibility of taking up employment. In this regard, they can use both information materials in Ukrainian and public institutions involved in professional activation.

Help for citizens of Ukraine in finding a job – Helpline 19524

One of such institutions is the Employment Services Centre for Information and Consultation “Zielona Linia”. It is a modern online labour office – open to everyone, at any time. It is an Internet portal and a Helpline, where all the necessary information about the assistance provided by 16 voivodeship, 340 district labour offices and Voluntary Labour Corps is available. On the portal, there is also a job search engine and information, advice, videos on how to look for a job. 

Zielona Linia contains a wide range of communication channels: by phone, e-mail, social media and in the form of a chat with a consultant.

Helpline 19524

The Zielona Linia portal is available at: www.zielonalinia.gov.pl

What support can you expect as a citizen of Ukraine?

By calling 19524 or entering the www.zielonalinia.gov.pl website, you can get the information about:

  • job offers,
  • rights in the labour market,
  • training and retraining,
  • forms of support from the labour office,
  • procedures for employing foreigners,
  • labour market instruments (inter alia, internships, vouchers, vocational training of adults, public works or intervention works).

The helpline consultants will inform about the applicable employment procedures and the most important events in the labour market and about the forms of support that unemployed persons and job seekers can receive from the labour office. They will advise and help in finding appropriate training, by indicating the possibilities of co-financing training from the labour office and others.

Currently, the information on the portal and provided by the Helpline is in Polish, Russian and English, but soon it will also be in Ukrainian. The Helpline operates from 8:00 to 18:00, from Monday to Friday.

The Ministry of Family and Social Policy, in cooperation with the Voluntary Labour Corps Headquarters, has prepared information materials about the helpline in Ukrainian. The materials were handed over to voivodeship and district labour offices for the purpose of carrying out information measures among the refugees from Ukraine.

We encourage you to download the attached leaflets and disseminate them on websites, in the form of printouts, etc.

*The call fee is in line with the tariff of the caller’s operator.

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