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Free aid

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What is citizens advice?

Citizens advice is addressed to individuals struggling with non legal issues. Citizens advisers analyse those issues, together with the individual, and present them their rights and obligations. The issues covered by citizens advisory are broader than those of free legal aid, as they include daily matters, also the ones not regulated by legislation. Citizens advisory requires a greater involvement, especially when preparing an action plan with the concerned individual.

Citizens advisers help individuals to resolve their own issues, and, if necessary, prepare an action plan with them, and assist them during its step-by-step implementation. Some advisers are experts in a given field, catering for the needs of specific social groups, such as individuals with disabilities, consumer rights, or addictions.

Citizens advice may, but doesn’t have to, concern a legal problem. Basing on the analysis of the situation, advisers provide information and present the different options, including the advantages and disadvantages, indicating where to look for further help, and what type of help it would be. It is the individual who decides what to choose, and which type of citizens advice they want.

Who can benefit from free citizens advice?

Citizens advice is available to individuals in difficult situations who are looking for help. It is also available to self-employed entrepreneurs who do not hire anyone.

How can I sign up for a consultation?

  • by phone – calling the given Poviat registration number;
  • online – sending an email to the given Poviat’s designed email or filling the form available at https://zapisy-np.ms.gov.pl;
  • in person – at a Poviat’s Hall.

What do I have to bring with myself?

For in person citizens advice, a written declaration stating the inability to afford paid legal help is required.

Entrepreneurs submit:

  • a written declaration stating their inability to afford paid legal help;
  • a written declaration confirming that they had no employees within the previous year;
  • all the de minimis statements, including agriculture and fishing, about the aid received within the year where citizens advice was requested and within the two previous fiscal years, or declarations with the aid amount during that period, or declarations confirming no aid was received during that period.

Where can I ask for citizens advice?

Citizens advice is offered at around 1500 facilities in Poland, in every Poviat. You do not have to sign up for a consultation in the Poviat of your residence. You might sign up at the most convenient location.

To check those facilities out and sign up for a consultation, click HERE.

Poviat, Local Government, and City Halls, and their respective websites, also feature information about the available facilities.

Can I benefit from citizens advice if I am disabled?

Free citizens advice is also available to individuals with special needs. They may benefit from it. Special requests at consultations (such as a sign language interpreter) should be signaled upon sign-up or immediately afterwards. 

Individuals with severe physical disabilities, who are not able to leave their home, and those with communication difficulties, as stated in the Bill of rights from the 19th of August 2011 on sign language and other means of communication, might also ask for a consultation at a different location or for a remote consultation, by phone or using an online communicator, independently of the epidemic situation.

For more information on free aid for people with special needs, click HERE.

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