NEW RULES OF CUSTOMER SERVICE - from July 4, 2022
12.07.2022
1) On 4 July 2022 the Department of Citizens' Affairs and Foreigners has implemented a new appointment booking system. When booking the appointment on the 4th of July 2022 your in-person service will be scheduled for 11th July 2022 (registration will be made every day, e.g. on 5th July 2022 the in-person services shall be available on 12th July 2022).
ACCESSING CUSTOMER SERVICE THROUGH THE APPOINTMENT BOOKING SYSTEM
ŁÓDŹ - on civil matters www.rezerwacje.lodzkie.eu
ŁÓDŹ – regarding passport service www.bezkolejki.eu/lodzkiuw
SIERADZ - regarding passport service www.bezkolejki.eu/poksi
SKIERNIEWICE - regarding passport service www.bezkolejki.eu/poksk
PIOTRKÓW TRYBUNALSKI – regarding passport service www.bezkolejki.eu/pokpt
ŁÓDŹ – regarding the legalization of residence www.bezkolejki.eu/luwlodz
in the case of: submission of the application, inspection of the case files, collection of the residence card
ŁÓDŹ – regarding the legalization of residence and work www.bezkolejki.eu/luwlodz
in the case of: submission of the application, inspection of the case files, collection of the residence card
SIERADZ – regarding the legalization of residence and work www.bezkolejki.eu/luwlodz on: submission of an application
SKIERNIEWICE - regarding the legalization of residence and work www.bezkolejki.eu/luwlodz
on: submission of an application
PIOTRKÓW TRYBUNALSKI - regarding the legalization of residence and work www.bezkolejki.eu/luwlodz on: submission of an application
2) After selecting and entering the required information necessary for appointment with the department of your choice - the customer receives a confirmation of the reservation by e-mail as a 6-digit code. Please arrive 10-15 minutes before your scheduled appointment to allow time for check-in. The check-in kiosk is located in the waiting area, Piotrkowska street no. 103 in Łódź, it allows you to check in for your appointment with a code and to collect the queue ticket. The queuing number from the printed ticked is displayed on the screed above a specific service window.
Please note – You may cancel your appointment, the queuing number cannot be handed over to a different person.
Please note - Being late for the scheduled appointment cancels it.
Caution - Printing the ticket only applies to matters handled in Łódź (in Sieradz, Skierniewice and Piotrków Trybunalski, it is enough to show the code received by e-mail).
3) ŁÓDŹ – REGISTRY AND INFORMATION DESK functions without online appointment service - but by queuing ticket from the ticket printing machine located at the entrance to the building, Piotrkowska street no. 103 in Łódź. You are requested to select type of information whether it is information on residence or information residence and employment. The number from the ticket is displayed on the screen above a specific service window.
INFORMATION ON RESIDENCE - legalization of residence service area - counter no. 1, open from 8.00 a.m. - 1.00 p.m.
INFORMATION ON RESIDENCE AND WORK - legalization of residence and employment service area - counter no. 1, open from 7.15 - 14.30.
The number of tickets to the Registry and Information Desk is limited. The queuing ticket machine prints tickets only after the employee logs into the kiosk.
4) ISSUE OF RESIDENCE CARDS regarding the legalization of residence as well as residence and work.
ŁÓDŹ – IT IS NO LONGER POSSIBLE TO COLLECT YOUR RESIDENCE CARDS WITHOUT BOOKING AN APPOINTMENT
SIERADZ, SKIERNIEWICE, PIOTRKÓW TRYBUNALSKI - issuing residence cards without appointment - WEDNESDAY from 8.30 - 14.30
5) REQUEST FOR INSPECTION OF THE FILES
ŁÓDŹ – you are requested to book an appointment through the booking system
SIERADZ, SKIERNIEWICE, PIOTRKÓW TRYBUNALSKI - access to the case files - FRIDAY from 8.30 - 10.45
We apologize for any inconvenience that may arise, please bear with our employees because for them it is also a new customer service system.