Call Center
As part of the project, an automated 24-hour hotline for foreigners (for citizens of third countries) has been established. The infrastructure of the hotline is based on a separate telephone number where a calling foreigner receives recorded basic information in three languages – Polish, English and Ukrainian – on the procedures for legalization of residence, including obtaining a temporary and permanent residence permit, long-term residence permit of the EU resident, visa extension, visa-free regime and information on one’s pending case at the Department of Civil Affairs and Foreigners.
Regardless of the operating automated hotline, Call Center consultants equally provide foreigners submitting applications at Customer Service Points with detailed information not only on the procedure for legalization of residence, including obtaining a temporary and permanent residence permit, long-term residence permit of the EU resident, but most importantly, on the one’s pending proceeding.
The hotline is available to citizens of third countries according to the following schedule:
|
Call Center consultants |
from Monday to Friday: 8:00 – 15:00 |
|
Automated hotline |
available 24 hours on all days of the week |
Detailed information is provided in the recorded instructions available right after dialing the hotline telephone number. A list of the most important options, dialed by tone while making a call, has been attached below:
Call Center consultants:
|
Tone code |
Available option |
|
6 |
Information on residence card collection |
|
7 |
Information on other matters |
Automated hotline:
|
Tone code |
Available option |
|
1 |
Polish language |
|
2 |
English language |
|
3 |
Ukrainian language |