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The National Centre for Research and Development

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A system supporting the organization of personnel and monitoring work quality parameters of Hospital Emergency Department

The system can be used by hospitals with emergency departments for which issues related to the quality of services provided and to reducing the level of stress in patients, are of great importance

A system supporting the organization of personnel and monitoring work quality parameters of Hospital Emergency Department

square with Tentacles  Project title

A system supporting the organization of personnel and monitoring work quality parameters of Hospital Emergency Department

outline of the upper man silhouette  Name of Beneficiary/Beneficiaries

The University Clinical Centre in Gdańsk

briefcase icon  Name of programme

Digital Poland Operational Program 

newspaper icon  Competition

e-Pionier II

two heaps of coins icon  Project value

PLN 457 400.00 

hand icon with two circles above it  Funding value

PLN 457 400.00

clock icon  Project delivery period

from 1 August 2020 till 28 February 2021

View the results of our work

A system supporting the organization of personnel work and monitoring the parameters of the work quality of the Hospital Emergency Department

 

A system supporting the organization of personnel work and monitoring the parameters of the work quality of the Hospital Emergency Department

 

A system supporting the organization of personnel work and monitoring the parameters of the work quality of the Hospital Emergency Department

What problem is addressed by the project? 

The system solves several basic problems: 

  • quickly informs about the order in which patients are admitted; 
  • shows on an ongoing basis the maximum time before a patient can be admitted by a physician considering current qualification of the patient;
  • enables to determine automatic notifications for specific events in the system - from large amounts of data in the central system it selects and presents those of critical importance to the  treatment process of a patient in the Emergency Department;
  • indicates the treatment process in standard types of diseases, e.g. renal colic, etc. 
  • increases the quality and repeatability of medical services. 

The system has interfaces alerting about the need to take specific supportive actions such as provision of water or other help when the patient waits longer than e.g. 2 hours. It has a module for medical assistants who can inform the patient about the ongoing activities, such as waiting for the result, creating documentation, etc. This allows for a significant reduction in stress caused by a stay in the Emergency Department.

Who uses the project results? 

The system can be used by hospitals with emergency departments for which issues related to the quality of services provided and to reducing the level of stress in patients, are of great importance. It can be also used by units that care for the repeatability of medical processes. Currently, the system is implemented at the University Clinical Centre in Gdańsk, which on a daily basis runs one of the largest Emergency Departments and places great emphasis on the comfort of patients - the catchphrase "Patient in the centre of attention" is not an empty slogan there.

What was the greatest challenge during project implementation?

The emergency department is in every hospital one of the most demanding units that concurrently takes care of a large number of very difficult medical cases. The biggest challenge was the selection and collection of data from the hospital's central system, for their later presentation in the most accessible form for the staff working in the very difficult conditions of the emergency department. Another problem was the organization of work in the system in such a way that it would fits into the realities of the department’s activities.  
Creation of synergy between the personnel and the IT system in order to improve the quality of services and minimize the stress of patients related to the stay in the hospital. It was also necessary to solve the problem of communication between the patient and the physician so that the patient would not become  more frustrated because of the lack of knowledge about the ongoing activities. It was also necessary to deal with the problem of repeatability of services and to keep the adopted quality coefficients.

Our advice for other applicants

In our activities and in describing the project, we always tried to make the human being the focal point – his/her work comfort, comfort of use of the system, quality improvement. We did not try to create an issue and then solve it, but to respond to the real problems facing people who find themselves in certain situations. To paraphrase the slogan of UCC in Gdańsk - "Patient in the centre of attention".

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